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Good question! For starters, the annual cost of a full-time senior-level designer now exceeds $100,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize. With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.

Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one. Do you take any production holidays? You betcha' but only for short naps, like tiny url sized naps! Production Holidays & Dates (US Timezone: EST) New Year's Day - January 2, 2023 (Mon) Good Friday & Easter Sunday - April 7, 2023 (Fri-Sun) Memorial Day - May 29, 2023 (Mon) Independence Day - July 4, 2023 (Tue) *Yay Merica! Labor Day - September 4, 2023 (Mon) Veterans Day - November 11, 2023 (Sat) Thanksgiving - November 23-24, 2023 (Thur-Fri) Christmas - December 22, 2023 (Fri) and December 25, 2023 (Mon) New Year - January 1, 2024 (Mon)

On average, most requests are completed in just 96 hours (4 days) or less. However, more complex requests can take longer. It all depends on how fast we receive your feedback and approval.

We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription comes in handy. Billing cycles are based on a 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you will not be billed for the next month of service and can un-pause anytime in the future.

Not a problem, we will continue to revise your design until you are 100% satisfied.

Cadence offers a ton of flexibility in how you request designs using our web-based forms. Some common ways clients request designs is directly via ManyRequests (our web-form), sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in ManyRequests, it's fair game. (no snail mail or passenger pigeons)

That's fine. You can load up your design cue and select which priority item we work on first. Cadence only works on one (1) priority item at a time. Have smaller jobs that need rapid work? No problem we can address those first. Big projects like websites? We can handle those too! How does my project cue work? As an example, you submitted 10 requests at the same time. The 1st priority request will get worked on first, followed by the 2nd priority, and so on. Revisions for the 1st priority request will also be worked on first by default. If it takes 3 days for the 1st priority request to get completed, including all revisions, then the 2nd priority request will get worked on starting on the 4th day.

Absolutely, custom graphic design stacks have never been faster or easier – get your Canva ready files with a Cadence Quarterly or Annual plan. What Type of Canva Account Do I need? Any type of Canva account including the free version will allow team collaboration, editing designs you have requested from us and sharing them directly to your social media channels or publishing partners. Do I need to add Cadence designers to my Canva Account? No, our Designers will be equipped with their own Canva accounts and will send you a Canva share link which you will need to click on to accept/save the editable Canva file into your account. Is the Cadence designer working on my request using Adobe, Figma or Canva? Depending on the complexity of the request, the Designer will make a determination as to which platform is best suited for your creative design. More complex layered requests may not be uploaded to Canva.

Cadence's unlimited services are wicked-powerful, but there are certain creative projects that should be left to specialists or in-house teams. In the interest of productivity and commitment to quality, we do NOT support the following types of requests: Extremely complex or fine art illustrations Fillable or interactive PDF documents (requires a separate quote) Complex photo manipulation Digital painting and game assets 3D/CAD projects HTML, CSS, UI/UX design Programming, coding, or development (C+, SQL) File formats outside of our supported file types Any work that Infringes upon Trademarked names, brands, or quotes Content/Copy over writing or manual typing (typing text from images, coming up with titles for ads, doing research for copy, etc.) Inappropriate requests that are sexually explicit, defamatory, ethnically or racially offensive, or anything that is against Cadence's Core Values.

Due to the high quality nature of the work, there will be no refunds issued.